After Qiaoguang Lighting signs a sales contract with you, our service system starts ...
In order to fully meet the service needs of customers in the lighting and lighting industry across the country, all business activities of Qiaoguang Lighting are based on serving customers and meeting their actual needs as the primary starting point.
7 * 24-hour uninterrupted and intimate technical services, to protect customer investment, to accept customer service requirements, relying on the sales service network throughout the country, to serve the lighting industry with rich technical accumulation, diverse and effective service forms and standardized Supported by service management experience, it provides comprehensive customer service with timely response and efficient operation to customers across the country.
Thoughtful and meticulous service support is always the foundation of Qiao Guang.
With the continuous development and growth of the market, Qiaoguang's service system will also be continuously adjusted and improved to meet the various needs of customers in a more timely, fast and convenient manner.
Our service process
I. Acceptance of repairs or contact
1. Telephone repair: The customer can directly call Qiaoguang Lighting's after-sales telephone and get a timely response 7 * 24 hours.
2. Salesman's repair: Repair by Qiaoguang's local salesman.
Regardless of the method of repair, please inform Qiao Guang customer service personnel of the following repair elements:
A) The time, place, product location or component where the failure occurred.
B) Description of failure phenomenon.
C) Customer contacts and contact details.
Self-service
Log in to Qiaoguang Lighting website homepage to solve the problem.
Third, the processing stage
A) After receiving the customer's report for repair, the customer service should understand the service requirements and other conditions, enter the repair elements into the project information management system, and fill in the relevant written records.
B) If the customer service staff judges that it is a problem with the customer's use method, the senior customer service engineer will guide the customer to operate.
C) If on-site service is needed, the customer service manager assigns a service engineer on-site service in a timely manner.
D) After the engineer's on-site service is completed, the customer is requested to sign for confirmation. After the customer signs and confirms, the customer service management department records the service performance of the service engineer.
Fourth, reply and return visit
